Job Description:
· Tier3-4 technical support engineer for SBC and Voice AI Connect product line.
· Responsible on Tier1/2 escalations and work closely with developers, support. Sales, PM and QA teams (worldwide).
· Analyzing field issues (from bugs to escalations), building and recreatingreproducing complicated customer’s setups
· Supporting POC’s
· Willing to participate in 24×7 R&D On-call duties for after-hours support on rotation basis
Requirements
· At least 5 years Support experience (Networking and VoIP experience are advantages).
· SIP protocol
· Good understanding and experience in networking
Qualifications/Experience:
· Practical Engineer / Computer Science / B.Sc.
· Experience and deep understanding with Network Protocols (L2, L3)
· Experience in Telecom Industry – advantage
· Experience in SIP, VoIP, Cloud, Virtualization – advantage
· Experience with dockers/cloud-based environments – advantage
· Troubleshooting experience
· Excellent communication and interpersonal skills
· Ability to handle multiple priorities
· Team player and a fast learner
· Good English, both written and verbal communication
