What you will be dealing with:
Interact with customers to understand and process inquiries, concerns and requests about our products and services.
Establish and manage our internal customer support systems and processes.
Gather detailed technical information as needed and work with our developers to solve problems, evaluate and escalate priority issues as needed.
Creatively suggest and build software work-around solutions, including occasional scripting/coding and customizations.
Recommend potential products or services to customers by understanding their needs.
Stay current with system information, changes, and updates.
Work with our Product team to help develop our next generation web intelligence line of products based on information collected from customers.
Education / Certification Requirements:
B.Sc or relevant skills / equivalent experience
Skills and Experience:
2+ years of experience in a support role for a software product.
Basic knowledge of Linux.
Excellent technical aptitude and ability to dig deep into applications to isolate problematic areas.
Exemplary customer-facing and communications skills.
Ability to act with a high degree of autonomy.
Excellent written and spoken English.
Scripting abilities – advantage
The ability to work well on a team.