Troubleshooting customer issues.
Identify workarounds solutions to the challenges customers are facing – either by explaining how the system should be used or by coming up with workarounds.
Work with R&D on investigating bugs and suggesting fixes.
Communicating solutions to customers, and to other teams in the company, in Israel and abroad.
Requirements:
At least 3 years of experience as a tier II or III Support engineer, a test engineer, or as a developer.
Proven technical troubleshooting skills.
Strong Linux / Unix proficiency – a MUST
SQL knowledge – intermediate level queries
Knowledge of Salesforce / Service Now / Dynamics CRM – a strong advantage.
Fluent in English – working with global teams
Highly customer oriented.
Outstanding communication skills.
Strong sense of urgency.
Experience in writing scripts in Python / Bash / Shell.
Experience with Enterprise Software or B2B SaaS.
Programming skills – a strong advantage.
Cloud experience – an advantage.