Tier 3 Technical support

Responsibilities
• Diagnosing, analyzing and troubleshooting technical issues
• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
• Writing technical solutions, step-by-step processes, and ticket updates to internal and external customers
• Learning new products and technologies rapidly and effectively
• Work in a B2B environment
• Willingness to be on duty call during weekends and holidays
Requirements
• At least 2 years of experience with Tier 3 and above technical support
• 2+ years software development experience. You won’t be programming in this role, but you will need to read and understand code (c#, Python), query databases (SQL and NoSQL) and write scripts (bash and PS)
• Capable of answering technical questions from technical and non-technical users
• Capable of reading massive logs from multiple environments and machines at once.
• Ability to work independently
• Fluent English