תמיכה

Tier 3 Technical Support

117464

תאריך עדכון

13/02/2020

תיאור המשרה

What You'll Do
    • Provide support, mentorship and guidance to Tier 1 support personnel
    • Maintain / add to Best Practices documentation for internal and external clients
    • Collaborate with 3rd party services in order to solve issues
    • Maintain a low rate of non-bug escalations to the development team
    • Develop, structure and maintain Work procedures with various departments such as R&D
 
 
Requirements:
    • 1-2 years of experience as Tier 3 (or equivalent) - MUST
    • Basic proficiency in Linux in order to find and read server logs- MUST
    • Comfortable querying MYSQL databases- MUST
    • Experience utilizing debugging tools to analyze problems and identify solutions- MUST
    • High level of written and spoken English – MUST
    • Technical ability and curiosity to learn
    • Ability to learn new subjects independently, being an autodidact – BIG Advantage  
    • Troubleshoot issues with  API, JSON, HTML, CSS, JavaScript – Advantage
    • Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions
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