תמיכה

Tier 3 Engineer

357789

תאריך עדכון

08/12/2021

תיאור המשרה

• Debugging an advanced troubleshooting of variety of system’s components

• Research and evaluate the business impact of customer’s incidents using cutting edge dev-tools.

• Develop in-house solutions to improve monitoring , research based on large BI data.

• Lead the escalation from customers in the R&D.

• Work with a shared repository contains all relevant configuration changes, data and architecture.

• Own production business components pro actively monitoring and tracking

• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.

• Have the flexibility to cover non-standard work hours as needed

Requirements: 

3-5 years in a Tier 3/L3 or above, Technical Support/QA/Dev related role at a SaaS company

• Familiar with OOP languages such as C# / Java.

• SQL Skills (ability to write and demonstrate SQL queries/scripts)

• Excellent written and verbal communication skills in English.

• Desire to constantly grow technical skills

• High attention to detail and ability to stay organized in a fast-paced, complex environment

• Graduate students Computer Science / Information Systems / Software Engineering. 

• Knowledge of web development( frontend and backend architecture).

• Monitoring and infrastructure knowledge such as Splunk, Kibana, Grafana, Elastic search.

• Familiarity with Jira & Salesforce.

• Networking Skills (Fiddler, Charles, Wireshark, etc’).

• Experience in Fintech companies / products.

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