• Debugging an advanced troubleshooting of variety of system’s components
• Research and evaluate the business impact of customer’s incidents using cutting edge dev-tools.
• Develop in-house solutions to improve monitoring , research based on large BI data.
• Lead the escalation from customers in the R&D.
• Work with a shared repository contains all relevant configuration changes, data and architecture.
• Own production business components pro actively monitoring and tracking
• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
• Have the flexibility to cover non-standard work hours as needed
Requirements:
• 3-5 years in a Tier 3/L3 or above, Technical Support/QA/Dev related role at a SaaS company
• Familiar with OOP languages such as C# / Java.
• SQL Skills (ability to write and demonstrate SQL queries/scripts)
• Excellent written and verbal communication skills in English.
• Desire to constantly grow technical skills
• High attention to detail and ability to stay organized in a fast-paced, complex environment
• Graduate students Computer Science / Information Systems / Software Engineering.
• Knowledge of web development( frontend and backend architecture).
• Monitoring and infrastructure knowledge such as Splunk, Kibana, Grafana, Elastic search.
• Familiarity with Jira & Salesforce.
• Networking Skills (Fiddler, Charles, Wireshark, etc’).
• Experience in Fintech companies / products.
