Tier 3 Backend Engineer

As a T3 Engineer you will be responsible to investigate the most complex system and application issues related to our product backend modules, in addition to non-application related issues on the following domains: Network, Topology, Servers, Hardware, Clients, Windows Operating Systems, IT, Domains management, Performance, Storage, SQL
Among the various tasks of the T3 Engineer:• Taking ownership of advanced technical issues (T3-T4 Engineering level), and working with engaging Development groups per need• Working with the customers (hospitals) IT/System/Application teams to co-investigate issues at their sites• Working with Product Management on design issues and enhancements requests• Working with QA to reproduce issues• Assuring defects are being documented and processed• Writing troubleshooting and resolution steps Knowledge Base articles• Delivering knowledge and training sessions to Support/Services/Distributers teams• Participate in Engineering strategic projects (i.e. Beta Projects)• Become an SME (subject matter expert) for specific modules• Travel to customers sites to resolve critical escalations
Minimum Requirements• 2+ years’ work experience in T2/T3/T4/System Engineer roles or any equivalent role that involve the required skills set of troubleshooting advanced issues in the areas specified above• Ability to perform on call shifts (approx.. 1 full week every 8 weeks, including weekends)
Advantages:• Experience with Storage (SAN, NAS) and Images Archive• Experience with HL7 and DICOM processing• Experience with PACS/RIS/HIS systems (Hospital Information Systems)• Strong troubleshooting skills• Bachelor of an Engineering degree
Required skills:• Excellent English written and verbal skills• Ability to work well under pressure• Excellent sense of urgency• Excellent sense of Accountability• Ability to work independently• Excellent analytical, interpersonal, decision making and organizational skills• Ability to handle and prioritize multiple tasks• Ability to learn quickly in a high pace, challenging environment• Ability to conduct training sessions, give presentations, and interface and communicate with co-workers in a clear and professional manner• Last-minute travel up to 15% is required to provide on-site support• Ability to provide from time to time afterhours support (including weekends)