תמיכה

Tier 2 Support Team Lead

426474

תאריך עדכון

09/09/2021

תיאור המשרה

  •   Gain expertise in the company's products and systems to troubleshoot and debug functional issues 
  • Manage and lead the team to produce consistently high-quality work and service levels while maintaining high productivity  
  • Prioritize the team’s workload 
  • Work with clients, account managers, and technical staff to resolve application problems 
  • Develop workarounds and recommend custom solutions for client needs 
  • Take ownership of technical escalations, and work with our Development group to resolve more advance issues and bugs 
  • Develop automation tools and processes for the support group 
  • Document troubleshooting and problem resolution steps 

Requirements:  

  • A bachelor's degree in Computer Science or similar level qualifications 
  • Experience leading a technical support team 
  • At least 4 years of proven experience in a technical customer support role 
  • Strong knowledge and proven experience in writing SQL queries 
  • Strong delivery orientation (experience in working in B2B environment – a plus). 
  • Strong technical and analytical skills 
  • Excellent verbal+written English communication skills 
  • Comfortable resolving high visibility customer issues without the need for team lead intervention 

 Preferred Experience:  

  • Knowledge of a scripting language 
  • Previous experience/knowledge in the areas of online advertising 
  • Fluent in additional languages a plus 

   

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