The Tier 2 Support Engineer will serve as a technical focal point for the customers. HeqShe will integrate and collaborate with R&D, QA and Release teams, investigate and analyze complex customer’s scenario and provide innovative solutions for their requirements.
Troubleshoot developer support cases, including develop scripts in Bash, Python, Groovy, Ruby.
Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters.
Providing 24/7 technical support for the customers.
Maintaining a knowledge base of known issues and solutions.
Experience in Linux – must.
Experience in system administration or service providing position – advantage.
Knowledge/experience with databases, LDAP, Apache httpd, Apache Tomcat – advantage.
Development experience (Java knowledge or Platform development) – advantage.
Strong troubleshooting and problem solving skills.
Programming/debugging skills – advantage.
Networking experience – advantage.
Fluent English (reading, writing and speaking) – must.