שיווק ומכירות

Tier 2 Support Engineer

74618

תאריך עדכון

04/08/2015

תיאור המשרה

The Tier 2 Support Engineer will serve as a technical focal point for the customers. HeqShe will integrate and collaborate with R&D, QA and Release teams, investigate and analyze complex customer’s scenario and provide innovative solutions for their requirements.

Responsibilities:
Troubleshoot developer support cases, including develop scripts in Bash, Python, Groovy, Ruby.
Product configuration.
Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters.
Providing 24/7 technical support for the customers.
Maintaining a knowledge base of known issues and solutions.

Qualifications:
Experience in Linux – must.
Experience in system administration or service providing position – advantage.
Knowledge/experience with databases, LDAP, Apache httpd, Apache Tomcat – advantage.
Development experience (Java knowledge or Platform development) – advantage.
Strong troubleshooting and problem solving skills.
Programming/debugging skills – advantage.
Networking experience – advantage.
Fluent English (reading, writing and speaking) – must.

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