Roles and responsibilities
Become an expert in our product suite and working hands-on with Microsoft technologies (SharePoint, Office 365), Goggle technologies (GSuite), Salesforce, Box and Dropbox.
Supporting our customers by providing solutions that resolve technical issues in the integration with different clouds.
Analyzing and troubleshooting software issues through the use of internal logging and development resources.
Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries
Serving as a technical support contact for our support team.
Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
Learning about our technology – including release updates and new products – through on-the-job training and education
Monitoring our production servers and reacting to alerts and events
Requirements
2 to 5 years of technical software support or help desk experience
Excellent written and verbal communication skills
Ability to work independently and within a highly collaborative team environment
Commitment to continuous education and drive to stay up-to-date with the latest technologies
Ability to work from home most of the time and in shifts
An advantage for candidates with a degree in an IT related field