תמיכה

Technical support Team leader

115705

תאריך עדכון

28/10/2019

תיאור המשרה

An international leading telecom services company is looking for an English-speaking Support Team leader, highly motivated, creative, innovative and professional, to drive support activities for a long-term and full time position, based in Petach-Tikva.
  
The Technical Support team leader is responsible for providing advice, support and deployment for the products. The Technical Team Leader will be serving as the customers advocate for timely resolution of issues, as well as problem reproduction and escalation.
Our ideal candidate has strong management and leadership skills combined with hands-on experience building and running technical support team. You’re comfortable managing high profile customers and collaborating with R&D and sales teams. The role requires you to remain calm under pressure and solve problems in real time, using strong diagnostic processes and out-of-the-box thinking.
If you are excited, motivated, and dedicated role model, looking to lead a team, and are a fast learner, then this is the right challenge for you.


Job Requirements:
2+ years Team Management experience   

Profound technical background, including:

2+ years of experience with technologies such as Linux/Unix    

2+ years of experience with Networking, TCP/IP, DNS, TLS    

experience with VMware, Hyper-V, AWS - advantage    

Proven experience with servers, storage - advantage    

Knowledge in Databases (MySQL, Oracle, Cassandra, REDIS) - advantage    

Knowledge in telecommunications industry protocols: MAP/SIP/SS7/SIGTRAN/Diameter/SMPP – strong advantage    

Knowledge in Tomcat, JS, Shell scripting, Ruby – advantage        
High Service Orientation – MUST  Project management experience – advantage  
Experience with supporting large scale telecom customers  
Able to travel and work in unconventional hours    
  
 
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