תמיכה

Technical Support Team Leader

932736

תאריך עדכון

04/07/2021

תיאור המשרה

A leading consumer-based Internet platform, operating in the fast growing Fin-tech industry, is seeking a talented and highly motivated Technical Support Team Leader to be the lead member of a team responsible for quickly investigating highly technical, complex issues (second level support), providing solutions to customer problems and forwarding development requests or issues of our various products to our development team. You will be critical in maintaining the trust of our customers when working with our customer’s contact persons to define the issue, resolve it, or enlist a cross-functional team to resolve it in addition to ongoing improvement of our services and deliveries.   

 

Requirements:

  • BSc in Information system, Industrial & Management engineering, Information systems management or other equivalent degree – Must!
  • At least 2 years experience as Technical Support Manager
  • At least 4 years experience as Technical Support Engineer or any other equivalent field.
  • Excellent customer support skills – Must!
  • SQL & Database knowledge – Must!
  • Good technical skills in a web environment.
  • Ability to communicate effectively and to work under pressure.
  • Ability to think "out-of-the-box” and develop creative solutions.
  • Experience in database environments – An advantage.
  • Extensive experience in examining, investigating and solving dynamic technical problems – An advantage. 
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