Technical Support Specialist

Main Responsibilities:
• Troubleshoot with the company’s development team to find resolutions and communicate solutions/workarounds for the customer/partner.
• Manage the entire support process by maintaining our product and assuring our development team follow process and procedures, and represent voice-of-customer input in product planning and prioritization
• Configuring set ups and integration of new clients, managing support items and handling trouble tickets.
• Identify customer errors and investigate product issues in real-time, high-pressure environments
• Maintaining flexible hours to provide Support
• Travel occasionally as needed to customer / partners sites.
Requirements:
• 2-5 years of previous experience in a Professional Services/Tier 3 Support/Technical Project Management.
• Experience with android based enterprise solutions.
• Outstanding customer service skills and a dedication to the customer service experience.
• Strong troubleshooting and problem-solving skills
• Experience in any scripting language
• Great verbal and written communication skills in English.
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving, team environment
• Resourceful creative and organized
Advantages:
• Autodidact, self-learning
• Team Player, good interpersonal skills
• Education: BSc in computer science or equivalent degree.
• Cool under pressure.