In short, technical support as part of the delivery team, possibly support to R&D team.
Work with delivery team will include server setup, application installation and upgrades, proactive tracking of customers’ systems,
In addition, this role may also involve some in-house IT/DevOPs tasks such as firewall management, account management etc.
§ Strong problem-solving and high technical skills
§ A customer-oriented approach
§ At least 1 year experience in Mid-tier B2B support
The expected candidate should have technical
Ø Linux System administration, process, and package management
Ø BASH scripting (Python an advantage)
Ø Understating of various databases (MySQL, Mongodb, Influxdb, etc.)
Ø Understanding of web APIs
Ø VMware, Dockers – an advantage
Ø Team City / Version control and builds management
Ø Fluent English (verbal and written) – essential