Technical Support Engineer

 We are looking for a bright, enthusiastic, and hands-on Technical Support Engineer to join our team. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The TSE will work closely with our partners and enterprise customers on product deployments and will be responsible for delivering outstanding technical support, remotely as well as on-site. If you are passionate about delivering outstanding technical support – you will love this role. 
Responsibilities     
• Provide technical support to partners and customers who are using our enterprise software.    
• Provide support for pre and post sales activities.    
• Design and develop process automation content using Kyron’s unique  authoring tool.    
• Perform product installations and implementation.    
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.    
• Work directly with Development, QA and Product teams to investigate customer technical issues.    
• High availability – support real-time systems for global partners and customers.    
• Willing to travel occasionally to perform on-site support, troubleshooting, and customer training. 
Requirements     
• B.Sc. in Computer Engineering, Computer Science or related Engineering field.    
• Minimum 3-5 years of technical support experience for enterprise software.    
• Proactive data-driven approach – spot recurring issues within our product and find the long-term solution that will address them    
• Experience supporting Linux based platform    
• Experience with databases such as MSSQL, Radis, MongoDB, and MySQL.    
• Experience with supporting SaaS products.    
• Good knowledge of Network and Infrastructure on windows environments.    
• Basic programming skills required.    
• Cloud understanding.    
• Strong analytical and problem-solving skills.    
• Ability to work in a high-pressure environment.    
• Good written and documentation skills in English (Other languages – an advantage).    
• Team player, independent, autodidact.    
• Willingness to travel (post covid)