Technical support Engineer

  3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems  
Previous customer/end user facing experience as a technical lead  
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)  
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills  
Must have experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)  
Perl, Python, BASH skills are a significant advantage  
Loyal, reliable, devoted & conscientious  
Highly responsible and accountable
  
Provide technical support to worldwide customers and partners using all methods of communication.  
Troubleshoot to full resolution of issues   
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.  
Support the implementation and integration of our products within customers’ infrastructure  
Help to document best practices in maintaining our solutions  
Develop a deep understanding of the customers’ technical environment