Technical Support Engineer

Responsibilities
• Support the company's products on customers systems remotely.
• Assist field sales persons and partners with products related problems.
• Assist with the installation, configuration and upgrade of the products.
• Troubleshoot and fix issues related to the customer's environment - Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc.
• Escalate to and work with the development team when required until the issue is resolved.

Requirements
• At least 2 years of experience as System administrator / Technical support (2nd / 3rd tier) or similar
• A strong technical background with excellent problem solving and multitasking skills
• A proficiency in communication and presentation, both written and verbal (in English)
• Customer oriented approach
• Willingness to work in shifts (one or two per week - Friday from home and Sunday will be day off.).
• Good knowledge in three or more of the following areas:
• Microsoft environments (AD, Exchange, Windows servers, SharePoint etc)
• Networking (TCP / IP, routing, firewalls)
• Databases (MSSQL preferred)
• Web servers and applications
• Storage devices (NetApp, EMC)