Technical Support and Solution Engineer

Responsibilities:
·         Provide both post-sales and pre-sales solution support activities
·         Perform staging, demonstration of proof of concepts (PoC), installations, homologation, commissioning, troubleshooting and trainings for partners and customer clients abroad or remotely
·         Perform testing of solutions along with troubleshooting techniques to identify and resolve issues
·         Perform root cause analysis of issues
·         Contribute to knowledge base of the team
·         Create documentation for partners and clients
·         Provide status and resolution communication to both internal and external stakeholders
 
Requirements:
·         Experience in a technical support role with an equipment vendor, software vendor, or systems integrator for multi-vendor solutions
·         Bachelor’s degree in electrical engineering, computer engineering, computer science or equivalent experience
·         Technical knowledge and experience with some of the hypervisor technologies and software for building and managing virtualized services, such as:
·         Very good knowledge of VMWare, Linux Systems, KVM
·         Knowledge of cloud management products, deployments, and migrations
·         OpenStack knowledge is a plus
·         Experience with firewall, router, load-balancer, and SD-WAN- bare metal or VNFs
·         Understanding of ethernet and IP networks: network design, routing protocols, L2/L3 and network security
·         Network testing methodologies including test set usage and automation: Ixia or Spirent.
·         Experience with Rest API, Ansible, SNMP, Radius, TACACS+, LDAP
·         Experience working with external customers
·         Excellent written, verbal and presentation skills in both English & Hebrew
·         Great interpersonal skills and ability to gain collaboration of colleagues, partners, and third-parties 
·         Ability to travel abroad when necessary to support customers