Technical Support and operations Engineer

WHAT WILL YOU BE DOING?• • Provide enterprise level support to our customers and prospects via phone, web, email, chat and other support channels as required• • Take ownership of customer issues reported and see problems through to resolution• • Research, diagnose, troubleshoot and identify solutions to resolve customer issues• • Create and conduct ongoing operational data processes in customer environments.• • Provide prompt and accurate feedback to customers• • Ensure proper recording and closure of all issues• • Develop AD HOC Reports• • Document knowledge in the form of knowledge base tech notes and articles
JOB REQUIREMENTS:
BS degree in Information systems, industrial engineering or equivalent
At least one year of proven experience in tier 2-3 customer support, manual QA or data operations.
Strong SQL background- must have.
Basic knowledge of Unix/Linux systems, utilities and scripting
Strong problem-solving skills
Excellent written and verbal client communication skills
The ability to work with multiple interfaces and tasks in parallel
Be highly detail oriented yet have a strong business understanding
Work with minimal supervision ,self-motivated and able to plan and implement goals, tasks and projects
IT WILL BE ALSO NICE IF YOU HAVE:
Experience using cloud environment/ AWS / AZURE
Knowledge in ETL process performance tuning, QA testing of data