Technical Customer Support Director

Are you an experienced Director of Technical Support looking to lead a growing sector of our business? We’re looking for someone fast and down to earth, versatile and super fun to work with.
Is that you? Know someone who can fit? Let us know 🙂
Description:
Responsible to manage an organization of several technical teams who are responsible to provide technical customer support to clients and to meet SLAs.
Required experience:
– At least 2 years of experience as a technical director, managing above 25 employees, Mid-level managers, including off shore employees.
– Profound Technical knowledge in at least one of the following domains: Linux, Windows server, networking, SQL, storage, database.
– Customer facing experience.
– Experience in leading processes and procedures, setting KPIs and providing service performance analytics reports.
– SLA management and Experience with CRM.
– Experience in interfacing with multiple groups: R&D, product and business functions.
– Superb human relations and communication skills.
– Readiness to travel abroad – estimated up to 2 times per quarter.
– Experience in the cyber security / or security / government agencies – Advantage.
– Foreign passport- Advantage