חזרה

תמיכה

Technical Account Manager/Support Engineer (Tier 1-3)

117189

תאריך עדכון

03/12/2019

תיאור המשרה

 
Primary Responsibilities:
        • Act as an escalation point and technical focal point for operational and support issues, providing last tier support for field engineers, distributors, and support engineers.
        • Responsible for all technical aspects of planning and executing a system installation.
        • Provide technical training to distributors and direct clients globally.
        • Manage service calls and customer disputes until a solution is provided.
        • Responsible for the technical documentation including training plan and training execution.
        • Contact point for integration with 3rd
        • Compile the service calls trends and statistics.
        • Work collaboratively with other technical teams to resolve complex production issues under tight time constraints.
        • Occasional 24/7 on-calls are required
Position Requirements:
        • At least 2+ years in at least one of the following: technical support/field engineer.
        • In-depth knowledge of Linux OS, Windows OS, System and networking.
        • Experience in integration or installation of complex systems.
        • Experienced with global support and training – remote and on site, good presentation skills. An advantage for experience with medical products.
        • Experience with cloud servers and architecture – an advantage
        • Bachelor’s degree in Computer Science, Engineering or related discipline – advantage
        • Extensive experience in implementing products and troubleshooting in client environment.
        • Team-oriented, as well as able to operate highly independently.
        • Driving license
        • Programing background OR scripting – an advantage
        • Fluent in English: verbal and written
        • Availability to travel abroad is required (around once every 1.5-2 months)
 
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