Technical Account Manager (TAM)

 As a TAM (Technical Account Manager), you will be responsible for all technical & support aspects of deployment, implementation,
and customer success within his territory.  
Will provide technical support for customers to support pre-sales and post-sales processes. 
Working closely with the sales and technical teams to insure best business results.  
Analyzing and resolving customers’ technical issues (SW and HW related – hands-on), remotely and on-site. 
Collaborate with R&D, sales, and product teams to ensure the best technical solutions. 
Prepare technical documentation and conduct training sessions for customers. 
Generate periodic report of product/territory performance. 
Keep track of key metrics and providing regular reports of progress on account. 
  
Requirements 
– Degree of Practical / Electronics / Mechanical Engineer/ Electrical Engineer  
– 2 years of technical customer service experience in a global multidisciplinary company – a must! 
– Ability to understand complex technology and explain it simply. 
– High-level of English  
– Medical devices, service and support – an advantage. 
– Frontal Training experience  
– Great communications and presentation skills – both in Hebrew and in English. 
– Strong organizational skills and the ability to manage multiple, competing priorities. 
– Team player, “positive” attitude 
– MS office knowledge, ERP platform an advantage 
– Willig to travel abroad from time to time.