As a T3 Engineer you will be responsible to investigate the most complex system and application issues related to our product backend modules, in addition to non-application related issues on the following domains: Network, Topology, Servers, Hardware, Clients, Windows Operating Systems, IT, Domains management, Performance, Storage, SQL
Among the various tasks of the T3 Engineer:
• Taking ownership of advanced technical issues (T3-T4 Engineering level), and working with engaging Development groups per need
• Working with the customers (hospitals) IT/System/Application teams to co-investigate issues at their sites
• Working with Product Management on design issues and enhancements requests
• Working with QA to reproduce issues
• Assuring defects are being documented and processed
• Writing troubleshooting and resolution steps Knowledge Base articles
• Delivering knowledge and training sessions to Support/Services/Distributers teams
• Participate in Engineering strategic projects (i.e. Beta Projects)
• Become an SME (subject matter expert) for specific modules
• Travel to customers sites to resolve critical escalations
Minimum Requirements
• Bachelor of an Engineering degree
• Ability to perform on call shifts (approx.. 1 full week every 8 weeks, including weekends)
Advantages:
• 2+ years’ work experience in T2/T3/T4 roles or any equivalent role that involve the required skills set of troubleshooting advanced issues in the areas specified above
• Knowledge/Experience with Storage (SAN, NAS) and Images Archive
• Knowledge/Experience with HL7 and DICOM processing
• Knowledge/Experience with PACS/RIS/HIS systems (Hospital Information Systems)
• Strong troubleshooting skills
Required skills:
• Excellent English written and verbal skills
• Ability to work well under pressure
• Excellent sense of urgency
• Excellent sense of Accountability
• Ability to work independently
• Excellent analytical, interpersonal, decision making and organizational skills
• Ability to handle and prioritize multiple tasks
• Ability to learn quickly in a high pace, challenging environment
• Ability to conduct training sessions, give presentations, and interface and communicate with co-workers in a clear and professional manner
• Last-minute travel up to 15% is required to provide on-site support
• Ability to provide from time to time afterhours support (including weekends)
