Job description:
IT Lead:
• Manage the IT team activities and tasks
• Oversee daily IT operational tasks
• Oversees and exercise company Information Security policies
• Responsible to maintain all IT assets (Server Rooms, DR site, VMWARE, Mobile and etc)
• Collaborate with global IT teams to handle and resolve facility initiatives and issues
• Responsible for the administration of facility Help desk
• Responsible of for end user computing for employees
• Provide and ensure the team provides technical user support and customer service on company-supported computer applications and platforms
• Maintain Facility operations continuity including compliance of ISO 27001:2013 certification by exercising all required operations, Information Security and Quality activities
• Collaborate, influence and communicate with internal stakeholders to drive operational success
• Responsible for continues improvement of the team and procedures to drive positive customer outcomes
System Engineering Lead:
• Manage the System Engineering team activities and tasks
• Act as the company subject matter experts in the areas of System Engineering (HW, OS, Network, Active Directory, 3rd party integrations) while ensuring our product design is aligned with the system requirements and boundaries
• Provide T4 level support for infrastructure/system related issues for internal teams (Support, Development, QA, Production, Services) and to our customers
• Assist in RFPs submissions with system engineering related information
• Develop and maintain our products System requirements and documentation,
• Develop and maintain our products hardening strategy, policies, scripts and documentation
• Research possible innovations, new HW assemblies, methods, and supporting products.
• Manage the qualification of 3rd party systems integrated with our main product
• Transfer knowledge and procedures for newly released products to Global Production and SysEng teams
• Production – Manage the build of our products servers and workstations for the Israeli install base
• Assist in optimizing system infrastructure/performance Analyzes and troubleshoots advanced hardware, integration, and operating system problems
• Deliver customer & Internal training in field of expertise.
Professional requirements – Mandatory:
• Bachelor’s degree in Computer Science or Computer Technology Certificate or MCSE or related discipline
• Minimum 5 years of IT experience
• Minimum of 2 years experiencing with leading IT/System engineering teams
• Experience with virtualization (e.g., VMware)
• Proven working experience in installing, configuring and troubleshooting Microsoft based environments (Servers, workstations, OS, Patching, Troubleshooting…)
• Proven working experience with storage systems (i.e Nimble)
• Proven working experience with Active Directory
• Proven working experience with Security appliances (i.e VPN, Firewall, AV solutions, End Point Protection)
• Proven working experience with BCP and DR
• Solid networking knowledge (OSI network layers, TCP/IP)
• Excellent troubleshooting capabilities for infrastructures components (HW, Network, AD, OS…)
• Proven troubleshooting capabilities for SW/Application interaction with infrastructure while using advanced troubleshooting tools such as Fidler, WireShark, Perfmon…
• Experience with PowerShell scripting
• Excellent English written and verbal skills
Professional requirements – Advantage:
• Experience with VM monitoring systems (i.e Veeam, SolarWinds)
• Knowledge and experience with servers and workstations HW road map, Server sizing, Platform (OS, SQL) roadmap
• Knowledge and experience with Servers and Workstations BOMs and MPs
• IT Projects Planning, execution and management
• Knowable and experience with Load Balancer systems (NetScaler, F5)
• Knowable and experience with Citrix XenApp/ XenDesktop systems
• CCNA Certificate
• Knowledge and experience with Linux OS
• Experience with PowerShell DSC
• Experience with generating implementation procedures and documentation
• Knowledge and experience with Microsoft SQL
Personal skills:
• Leadership – the ability to drive team members and peers to excellence and success
• Excellent interpersonal skills, eager to work with peers, exceptional conflict solver.
• Great record-keeping abilities and a customer-oriented approach -Must
• Must be able to work as part of a team and thrive within a fast paced environment
• CAN DO approach
• Excellent decision making and problem-solving abilities
• Ability to work well under pressure
