Support & Operations Engineer

Support & Operations Engineer
WHAT YOU WILL BE DOING‬
Provide enterprise level support to our customers and prospects via phone, web, email, chat and other support channels as required
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Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Create and conduct ongoing operational processes in customer environments.
Delivering training in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. eLearning and webinar) settings;
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‭ JOB REQUIREMENTS:‬‬‬‬
BS degree in Information systems, industrial engineering or equivalent
At least one year of experience OR outstanding graduates
Proven working experience in enterprise technical support or operation.
Strong SQL background
Basic knowledge of Unix/Linux systems, utilities and scripting
Strong problem-solving skills
Excellent client-facing skills