תמיכה

Support Engineer (Russian Speaker)

815082

תאריך עדכון

17/03/2021

תיאור המשרה

technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator with product support experience. He/She will work in close collaboration with  R&D, Customer Success and Product Teams. He/She will be actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

What you'll do

  • Take end-to-end ownership of customers’ technical product issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Serve as point of contact on customers’ product escalations and ensure customer issues are resolved meticulously. 
  • Work with  R&D and product teams on escalations and product enhancement requests.
  • Enrich our client Knowledge Base with relevant technical information.
  • Create and lead support improvement processes across the company.
  • Provide product feedback and insights to the business and R&D teams.
  • Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
  • Being a technical advocate for select VIP customers, working closely with the customer success and business teams.

What you have

  • Fluent Russian, including reading and writing
  • Passion for solving customer issues in a fast paced environment 
  • 3+ years of experience with technical product-related support/ QA / data analysis/ development/ technical account management
  • Experience in SQL querying and managing data
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Multitasking and ability to work independently 
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