Support & Applications Manager

Job Description
Managing the global Support & Applications team, developing the global technical service functions, activities and processes while ensuring customer satisfaction and outstanding world-class services and support.
Responsibilities
⦁ Managing and developing the global technical service functions, activities and processes
⦁ Providing world-class services and ensuring customer satisfaction
⦁ Managing daily activities of Support & Applications engineers in Israel
⦁ Overseeing activities of Support & Applications engineers worldwide
⦁ Establishing support strategies and practices (policies & procedures)
⦁ Definition and field assimilation of customer support CRM system
Required
⦁ B.Sc. in electrical engineering or mechanical engineering (MBA– an advantage)
⦁ Proven experience of minimum 5 years, managing customer support services or engineering teams.
⦁ Fluent in English, both writing and speaking
⦁ Experience in motion control and mechatronics systems – an advantage