Solution Delivery Engineer

Our ideal candidate has great interpersonal skills, as the role requires you to maintain close relationships with customers, fellow team members, DevOps teams, R&D teams, and product teams.
If you are excited to serve as the subject matter expert to a growing customer base, while continuing to grow and expand your knowledge, then this is the right challenge for you.
 
 
Responsibilities
Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
Provide technical expertise and apply advanced platform knowledge during testing and deployment
Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
Research and solve complex issues impacting our customer’s utilization of our products.
Participate in new product development, customer training and other support-related activities.
Document issues and collaborate with Engineering (if needed) to provide solutions.
Requirements
Sc. in Computer Science or Information Systems
3+ years of experience in technical support role within software environment
Advanced to expert level knowledge of technologies such as Linux/Unix, TCP/IP, DNS, TLS and Clustering
Experience with programming skills such as Java, C/C++, Python
Strong technical background with excellent problem solving and multitasking skills
Proficiency in communication and presentation, both written and verbal (in English)
High availability and commitment to customers at any time
Advantages
Experience with NoSQL databases (especially Redis)
Prior experience handling with cloud computing such as AWS