שיווק ומכירות

Solution Delivery Engineer

116751

תאריך עדכון

07/11/2019

תיאור המשרה

Our ideal candidate has great interpersonal skills, as the role requires you to maintain close relationships with customers, fellow team members, DevOps teams, R&D teams, and product teams.
If you are excited to serve as the subject matter expert to a growing customer base, while continuing to grow and expand your knowledge, then this is the right challenge for you.
 
 
Responsibilities
    • Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
    • Provide technical expertise and apply advanced platform knowledge during testing and deployment
    • Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
    • Research and solve complex issues impacting our customer’s utilization of our products.
    • Participate in new product development, customer training and other support-related activities.
    • Document issues and collaborate with Engineering (if needed) to provide solutions.
Requirements
    • Sc. in Computer Science or Information Systems
    • 3+ years of experience in technical support role within software environment
    • Advanced to expert level knowledge of technologies such as Linux/Unix, TCP/IP, DNS, TLS and Clustering
    • Experience with programming skills such as Java, C/C++, Python
    • Strong technical background with excellent problem solving and multitasking skills
    • Proficiency in communication and presentation, both written and verbal (in English)
    • High availability and commitment to customers at any time
Advantages
    • Experience with NoSQL databases (especially Redis)
Prior experience handling with cloud computing such as AWS
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