תמיכה

Solution Architect

116982

תאריך עדכון

10/12/2019

תיאור המשרה

Responsibilities:
    • Identify customer requirements, analyze alternatives and conduct product recommendations related to the software.
    • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems.
    • Provide guidance and consulting on client-facing solutions and contribute to the selling, structuring, and implementation
    • Work with existing clients on developing technical solutions and new initiatives.
    • Partner with Sales and Services teams to prepare, lead and deliver solution design matching specific client business requirements with effective technical solutions.
    • Help mentor consultants, channels and third parties in relation to technical design standards and implementation best practices.
    • Demonstrate product and technical leadership with customers and partners.
    • Provides guidelines to the sales and services teams as well as feedback to the product team to ensure customer and business success.
 
 
    • B.Sc in computer science or equivalent
    • Proven experience in designing and implementing solutions
    • Business analysis, requirements gathering, and solution design abilities
    • Experience in a Professional Services environment engaging with executive stakeholders, Sales, product and customer success teams
    • Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
    • Experience with the ITSM market - an advantage
    • Self-motivated with strong communication skills and proven experience working with international and geographically dispersed teams.
    • Good interpersonal skills to work well with clients and other team members.
    • Ability to handle and overcome objections in both a pre-sales and engagement delivery context
    • Ability to learn technology quickly through instruction and self-training
    • Able to travel internationally upon need.
    • Fluent English, additional languages a plus
 
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