Service Engineer

 In this role, you have the opportunity to be involved in developing challenging software modules within complex and advanced environment. 

You are responsible for

· Responsible for on boarding customer-specific configurations, Integrations and business requirements for new and existing customers 

· Ensure successful ongoing operations with knowledge transfer to customers 

· Lead client meetings to extract and document requirements 

· Utilize experience and knowledge of resolving complex problems 

· Learn, implement and teach best practices for implementation and configuration of company products 

· Develop software, tests and tools to ease integration in professional service field 

· Produce and review product documentation and training materials to ensure content accuracy and supportability of company products 

· Transfer customer specific knowledge and documentation to the support team post successful customer on boarding 

· Travel to customer sites up to 15% 

To succeed in this role, you should have the following skills and experience 

· At least 5 years of previous experience in a similar role 

· Excellent verbal and written communication skills with English fluency 

· Strong technical understanding of Windows based systems 

· Strong background in computer networking and virtualization 

· Excellent troubleshooting skills and knowledge of troubleshooting tools: %28Procmon, Procexp, Fiddler, Wireshark etc.%29 

· Experience with Oracle databases and SQL knowledge – mandatory 

· Bachelor’s degree in software engineering/computer science or other relevant field- advantage