Senior Technical Support

We invite you to become a member of our global growing startup.
 
As a Technical support you will be responsible for:
• Become the first escalation process for any technical issues
• Working closely with clients and internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps and PS team for problem-solving and escalations
Shifts & Weekend on demand
 
 
• At least 2 year’s experience as technical support (T2)
• At least 2 year’s experience with SaaS products
• Knowledge in API, bug reporting tools – Must
• Great technical writing and verbal communication skills
• Strong debuggability skills with multiple tools
• Experience in a payments industry- Big advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards,Kibana, Jira , confluence and AWS dashboards – Big Advantage.
• Experience in a fast-growing organization