Senior Staff Application Engineer

 Customer Solution group responsible on pre-sale demos, and features adjustments to customers needsTroubleshooting challenging software and embedded processors problems with hardware equipment and software applications and recommending corrective action 
Delivering SW releases to customers and involved in their integration 
Help/train customer to understand our product architecture and features, promote and demo our products functionalities with Sales and Marketing 
Closely follow and check customer technical issues, provide remote or on-site troubleshooting, or refer to application teams when necessary. Support customer lab/field trial, able to understand customer application environment and provide insightful advices on customer products. 
Articulate technology and product positioning to both business and technical users 
Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions 
Create relationships with key decision makers and serve as external technical spokesperson 
Provide customer feedback to executive and development teams to participate in functionality roadmap planning 
At least 7 years’ experience as software engineer 
Technical Ethernet Switching knowledge – Must 
Debug tools Experience (GDB, Lauterbach, etc…) – Must 
Vast technical knowledge in CPUs and Control and management systems – Advantage 
Boot loader (Uboot, etc…) and Linux Kernel Modules Experience – Advantage 
ARM CPU architecture Experience – Advantage 
Ability to travel – minimum of 2 times a year 
Excellent interpersonal skills 
Excellent written and verbal communication skills are a must 
Fluent English – Must 
Customer facing experience required 
HWLab experience – Advantage 
Pre-sale and marketing experience – Advantage 
System/Architecture experience – Advantage