Senior IT Support Specialist

Responsibilities:
· Respond to and resolve IT support tickets
· Works under general supervision to complete technical assignments relating to computer installation, configuration, training, troubleshooting, upgrade and repair and uses both verbal instructions and written procedures to complete tasks effectively
· basic troubleshooting of network and system/servers
· Documents PC procedures, updates hardware and software inventories, and assist in the configuration control of the PC build area
· Provides support during PC hardware and software deployment projects
· Monitors and supports systems that protect Information security, such as Virus Control, Patches, etc.
· Supports special IT-related projects and performs other duties as assigned
· Must be able to work extra hours when needed
· Answer help desk calls and remotely resolve issues in other offices
Qualifications:
Education and Training:
· MCP, MCSE preferred
Experience:
Three to five years’ experience in IT working in a technical role in an enterprise helpdesk support environment. Experience working in a datacenter and cloud environment is a plus.