QA Analyst Manager

Job Description:
 Responsible for the management of complaint unit employees globally.
 Oversees complaint management and responsible to ensure timely and adequate response to complaints.
 Handling and investigating customer complaints, handling anomalies and inconsistencies in manufacturing and performing corrective actions, and monitoring effectiveness.
 Write and update complaint procedures and work instructions.
 Write, review, and approve complaint documentation including closure letters
 Conduct routine complaint handling training and advisory.
 Perpetration and presentation of complaint metrics to management and distributers.
 Decide on MDR/Vigilance complaints reporting and review decisions made by complaint unit employees.
Direct manager: Global Service Manager
Job Requirements:
 Education: Engineer degree in Science or Engineering.
 Job skills:
o 4 years of experience in Technical, Quality Assurance or Complain handling.
o At least 2 years of direct management
o Familiarity with root causes analysis tools.
 Computer skills:
o Intermediate office skills (Word, Excel, PowerPoint),
o Familiarity with Excel or other graphing tools.
 Language skills:
o Fluent English – mother tongue level
o Strong verbal and written communication skills
 Personality:
o A team player
o Organized, paying attention to the small details