שיווק ומכירות

Professional Services Manager

111375

תאריך עדכון

12/02/2019

תיאור המשרה

We are looking for a Professional Service Manager to support our rapidly growing global customer base. Requires regional and infrequent international travel.
Responsibilities:
• You will work with our sale and sales engineering, engineering and product teams to guide and to ensure customers successfully implement, on-board, and operate our products.
• You will work intensively with the customer success and sales teams to help drive deals and customer retention
• You will be the go-to person at the company for customer implementation projects and issues.
• You will own and perform:
o Pilots and Production implementation projects
o Training and on-boarding customers
o Upgrades and extensions
o Additional billable offerings
• You will actively participate with other global team members in putting in place together the required tools, methods, playbooks and processes for product’s implementation and channel support.
• Assist in building and delivering training, automated tools to support customers and channels.

REQUIREMENTS:
• 3-4 years of proven experience in providing IT Professional Services to Enterprise organizations out of Israel, preferably with information security/Cyber solutions.
• Extensive knowledge and experience with MS based OS, systems, environments, tools and applications is a must (LINUX/UNIX in addition is advantage)
• Experienced working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD) and mail systems.
• Knowledge of Cloud based services, e.g. AWS, an advantage
• Scripting knowledge with any of the following VB, Java script, Python or PowerShell
• Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)
• Working experience with Networking protocols (TCP/IP, Ports, HTTP/S, LDAP) and tools
• English mother tongue, fluency in additional languages advantage
• Hard worker, committed, takes initiative, gets things done
• Hands on working knowledge of project management products, tools and processes.
• Strong analytical, details oriented, with ability to deliver accurate data and information in a concise and clear manner
• Strong analytical, written and verbal communication capabilities
• Ability to effectively handle multiple customer demands and priorities
• Highly creative problem solver with ability to analyze, deduce and act upon logs and error reports
• Must be capable of working well both independently or as part of a team

Advantages:
• Knowledge of Cloud based services, e.g. AWS, an advantage
• BSc degree in computer sciences

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