The position is a combined role of technical support engineer and customer experience specialist.
It required high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company various divisions.
The chosen employee will take important role acting as a customer gate keeper, validating the company outcomes, and becoming the customer technical trustee consultant.
What will you do:
· Act as post sale technical POC.
· Responsible for on -site installation of software and hardware.
· Communicating progress of activities with Project Manager and customer
· Advise customers regarding the product's proper use and address specific user issues.
· Troubleshooting both HW and SW related issues.
· Act as service engineer to address tech cases via phone, web-based tools and email.
· Responsible for project technical SOW document
· Providing proper customer training.
Required skills & experience: