To be in charge of tier 3-4 support for our Israeli and overseas customers, including:
Assisting tier 1-2 engineers and customers during the installation and configuration of the system.
Helping to troubleshoot complex tier 3-4 technical problems and provide operational crisis management.
Maintaining ongoing relations with customers and partners.
Helping in defining and improving our deployment and maintenance processes.
Writing technical documents for the product.
High level English oral and written.
Availability for travelling abroad.
Multi-disciplinary, fast learner.
Ability to work and research independently.
Managing and working with Windows environments – high level knowledge of the operating system and maintenance – Mandatory
Database – ability to diagnose problems, write queries and maintain MsSql, MySql databases – Mandatory
Working with overseas customers – Mandatory
Security clearance - Mandatory
Working with virtualization infrastructure (ESX and HV) – Mandatory .
Proven experience providing support to enterprise customers (>500 employees) – Preferable
Working with enterprise security software (firewall, AV and device control, sandbox) – Preferable
Cloud infrastructure (and specifically Azure) - Preferable
Working with email infrastructure (email security gateway and server) – Preferable
Writing scripts – nice to have
Managing and working with a Linux environment – nice to have.
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