Professional Services Engineer

Own customers’ deployment and integration projects end-to-end.
Translating business needs and timelines into clear defined action items.
Represent the company as the primary point of contact for different functions inside the customers’ organizations.
Design and execute technical plans to remotely deploy the company’s products.
Work closely with radiologists, IT personal and BD managers to achieve collective goals under a clearly defined timeline.
Collaborate with product owners to transfer knowledge and customers’ requirements across the company.
Provide tactical directions for ongoing development efforts.
Troubleshoot customer issues, providing quick and practical solutions.
Troubleshoot the company’s products and find applicable workarounds.
Strong familiarity with the company’s analytics platform and algorithms.
Provide pre-sales and post-sales technical assistance.
Tier 1 support
 
Experience in Medical Imaging software – a huge advantage
Experience in managing long term and interdisciplinary projects, working directly with customers, both in-person and remotely across cultures.
BS degree in Computer Science or a closely-related technical field, or equivalent practical experience.
Experience in Python and Data Analysis/Visualization tools.
Experience in Linux OS Devops and dockers.
Excellent communication and soft skills. Both Hebrew and English.
Proven ability to influence people without authority.
Self motivated individual with an ability to adjust to rapid shiftings of priorities.
Willingness to travel frequently – 20%
Advantage – Experience in the medical imaging industry.
Willingness for providing tier 1 support