Product Operations

You will be responsible for cross product activities including product questions, training on new version content, lead small cross product projects while communicating with the field.
 This is an interesting and challenging role, which ensures independency, dynamic and fascinating working environment and the chance to work with everyone within the organization.
  
 Responsibilities:
•       Own and lead small cross product projects to improve documentation and affect product decisions             
         Coordinate ongoing activities with Product Managers, Project Managers, Engineering and Technical    
         Writers    
•       Work with Product Managers to provide training materials towards version release
•       Support the company’s products by handling product questions, escalate to Product Managers, Engineering   
         and work with them to achieve a resolution
•      Communicate product changes, Prerequisite, End of Life, Version releases    
•      Creating and maintaining processes for day-to-day work
  
  
 Requirements:
•         Strong Technology background and Excellent Technology understanding (QA / Technical Support (3rd tier+)
•         Ability to manage escalations by driving actions within Engineering and provide timely and clear statuses
           to the organization    
•         Detail-oriented and highly organized, ability to juggle multiple priorities and parallel tasks simultaneously
•         Proven customer communication skills, work with partners and customers
•         Willingness to go the extra mile to get the job done within SLAs and customer commitments
•         An excellent communicator, written and verbal
•         Flexible, reliable, outgoing and have a positive work attitude
•         Excellent management and interpersonal skills
•         Presentation Skills (Creating and Presenting)
•         Fluent in English
  
  
 Good knowledge in three or more of the following areas:
 •         Microsoft environments (AD, Exchange, Windows servers, SharePoint etc)
 •         Networking (TCP / IP, routing, firewalls, related troubleshooting tools)
 •         Databases (MSSQL preferred)
 •         Web servers and applications
 •         Storage Devices (NetApp, EMC)
 •         Knowledge on VMWare/vSphere