Presales responsibilities:
· Manage and ensure co‐ordination and communication between sales, technical support, and R&D teams while working on customer projects and issues
· Develop the company offer bringing expertise on products and technical solutions in order to optimize deals and sales according to actual and potential customers’ needs
· Perform presales technical evaluation of the customer’s systems and infrastructure
· Maintain and develop high‐level prospect and customer relationships in order to retain existing business and develop new opportunities
· Perform product installation, configuration, and maintenance for the customers
· Participate in, and, eventually, lead, PoCs, tests and implementation projects
Support Engineer responsibilities:
· Document and maintain support cases in the knowledge base for the global support team
· Assume first and second line technical support for customers
· Generate product licenses and maintain configuration control
· Fix any occurring faults where possible and escalating where necessary any irresolvable problems to Product Management and R&D
· Provide value added services, such as training and consultancy, for the customers
Job Requirements:
· Experience as a presales/support engineer – at least 3 years
· Experience at video equipment companies – a major advantage
· Mandatory experience in RF
o RF equipment and measurements (i.e. Spectrum Analyzer)
o Experience with C, KU, KA bands – an advantage
· Mandatory experience in video
o Experience with broadcast video
o Experience with MPEG, video coding and decoding
o Experience with TS (DVB, ATSC)
· Experience in Networking – an advantage
o Ethernet Protocols, Switching, VLAN, ARP, etc.
o L3&L4 protocols (IPv4, IPv6, TCP, UDP)
o QoS
· Knowledge in Linux environment
· Knowledge in SNMP v2&v3, Telnet, SSH, https
· Great team player with the ability to work with minimal supervision
· Fast learner with the ability to work independently
· An excellent communicator with excellent verbal and written communications skills
· High level English speaker with strong ability to communicate both verbally and in writing