NOC Team Leader


תאריך עדכון


תיאור המשרה

•Establishing NOC procedures and processes
•Create, implement and maintain NOC protocols and knowledge base
•Improve monitoring service quality by studying, evaluating, and re-designing processes
•Prioritize and identify root causes of production issues, coordinating operations and engineering teams
•Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
•Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
•Perform and manage NOC daily routines
•Work in irregular hours (on call duty)

•2-4 years' experience in Network Operations Center – A must
•1-2 years of management experience – A must
•Excellent verbal and written English communication skills – A must
•Strong understanding of web and web-related technologies and Client/Server applications – An advantage
•Bachelor's degree in Computer Science / Software Engineering (or similar) – An advantage
•Development capabilities – An advantage
•Technical experience with complex products and knowledge with Microsoft technologies
Previous experience in establishing, restricting, or growing NOC environment
•Strong troubleshooting and problem solving skills
•Service oriented

המשרה אוישה למשרות נוספות לחץ כאן
המשרה מיועדת לנשים ולגברים כאחד