NOC engineer

Come and join our awesome IT Global Support Team!
We are looking for a Tier 2 (NOC/SOC) Engineer to provide global enterprise-level assistance to our company.
You will answer queries on technical issues, analyze problems, perform troubleshooting and incident response on the system, communicate with application owners and track problems through to resolution.
 
 
Responsibilities
Manage and troubleshoot IT & Cyber incidents and events
Report and escalate incidents and critical issues
Communicate effectively with multiple levels of internal staff and management as well as with client and vendor representatives
Proactively monitor the IT environments across multiple global sites
 
Requirements
Excellent customer service and interpersonal skills
Fluent English, technical and communicative  
At least 2 years technical support experience in networking, IT, and telecommunications
Experience and knowledge in SIEM/SOC concepts and applications
Ability and willingness to work in shifts
A team player, self-motivated and success driven
Experience working with CRM/Ticketing applications
Experience in: AD, Exchange, Office 365, vmware, Windows, Network gear – switches/routers
Powershell/scripting skills
Knowledge in AWS/Azure – an advantage
Knowledge in Linux – an advantage
Relevant technical certifications – an advantage