תוכנה

Junior Customer Support/Success Engineer

117343

תאריך עדכון

15/12/2019

תיאור המשרה

Requirements
1-2 years as IT Admin/Application Support Engineer/SOC/SIEM experience.
Good knowledge of monitoring tools, SIEM, Cloud (AWS/Azure), Virtualization, Windows, Linux, Microservices, Kubernetes, NFS, Storage
Basic knowledge of communication protocols concept TCP/IP, SSL, SFTP/SSH
Basic knowledge of Web Servers (Apache, IIS, etc.), Firewalls (Check Point, FortiGate, Palo Alto, etc.), Databases (MSSQL, MySQL, Oracle, DB2, etc.)
 
Experience/background in working with enterprise software and/or cloud services - advantage
Experience/knowledge with log managements tools (Splunk, Elastic Search, ArcSight, QRadar, etc.) - big advantage
 
 
Education
Highschool graduate with majors in Math and Computer Science – mandatory
Computer Science or similar degree - advantage
    
Must:
English (high level speaking and writing) and Hebrew. Additional language – advantage
Readiness to work afterhours with abroad customers (on duty, not part of the daily work schedule)
      
    Responsibilities
·Provide Tier 1-2 of support on production issues, hands on
·Work as part of a team 3 customer success engineers
·Engage with customers to expand adoption and meet technical needs
·Lead Root-Cause-Analysis and escalation procedure in customer success organization
·Lead customer oriented technical activities: proof of concept processes, technical demos,          implementation/training, etc.
·Part of user, documentation and knowledgebase articles creation
·Work closely with internal/external stakeholders, development, architects/managers to ensure timely delivery
    
 
 
 
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