IT Support Engineer

Responsibilities:
• Providing second and third-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as:, Windows 10, MAC, Windows Server 2012, Office365, ESXI, Active Directory, DNS, DHCP, SOC, Meraki Wireless, Phishing, Cloud AD, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software
• Preparing, repairing and deploying desktop computers, other office equipment
• Experience with deploying softwareimaging.
• Managing, monitoring and troubleshooting daily batch and backup processes
• Helping with the planning and deployment of new and upgraded products
• Helping to seek out and implement ways to make a system or process more efficient
Qualifications:
• Three plus years of current IT Support Experience
• Prior warehouse operations/warehouse management system experience a plus
• A high degree of technical aptitude and troubleshooting skills
• A strong sense of customer service, attention to detail and desire for organization
• Experience in a helpdesk or other service-oriented IT role a large plus
• Solid understanding of Microsoft and Apple technologies
• Active directory experience, including Group Policy Objects and User Profiles
• SQL knowledge highly preferred but not required
• Unix/Linux (particularly FreeBSD/CentOS) knowledge/interest a plus
• Ability to handle multiple tasks concurrently and prioritize appropriately
• Familiarity with email and HTTP technologies
• Scripting ability, especially using Powershell, VBScript and/or PHP, a large plus
• Experience with patch management solutions
Other traits we look for:
• Excellent interpersonal and team building skills
• An easy-going attitude and strong sense of humor
• A positive, people-oriented and energetic attitude
• An analytical, creative, and innovative approach to solving problems
An interest in working hard and being challenged in a fast-paced environment, and having fun while doing