IT Help Desk

We are building the next generation of creative content tools for mobile and web. To date, we have released eleven highly successful apps. We are looking for a dynamic and resourceful IT Helpdesk team member to join our team.
This position will suit someone who is organised, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, we’d love to hear from you!
RESPONSIBILITIES
• Resolving any technical software or hardware issues.
• Leading and accompanying colleagues through problem-solving processes.
• Identity and users management.
• Writing technical procedures for non technical users.
• Be present in the office during regular work hours ~9a-6p, Sun-Thur.
• Report to Helpdesk Team Lead.
REQUIREMENTS
• Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.).
• Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls.
• Familiar with how computers are built and how to tear them down and build them up from scratch.
• Attention to detail, a thirst for knowledge and lots of positive energy, with a passion for logistics and project management.
• Extensive knowledge of MacOS – an advantage.
• Experience with iOS – an advantage.
• Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc.) – an advantage.
• Proficient in English, both verbal and written.