IT CRM Team Leader

Responsibilities:
 Leading our global IT CRM methodology, design, development work, testing & support.
 Foster positive end user relationships and drive customer satisfaction.
 Working Proactively & closely with our teams across the globe & meeting regularly with key business leaders on implementing new capabilities and enhancements to align IT deliverables with the needs of the global & local business.
 Hands-on management & configuration of CRM applications, such Salesforce, Magentrix Customer Portal, CPQ etc…
 Lead CRM team engagements including: identify & understand customer requirements, business opportunity & standard business processes as they relate to Salesforce/other CRM apps’, determine projects scoping, requirement gathering, solution definition and design, configuration, implementation, documentation, QA/testing, key user training and leading teams through development and deployment phases.
 Set clear team goals & priorities, ensure staff is adequately trained, lead staff to desired results, delegate tasks, set deadlines and be accountable for team’s performance.
 Leading and actively participate on cross-organizational projects to increase efficiency of various company functions: Sales, Customer success, Marketing and more.
 Implement programs and processes to ensure team’s highest level of service, quality and response.
 Identify efficiency opportunities for service delivery through leveraging tools, automation, and best practices and energize staff to continuously seek new ways of increasing support efficiencies.
Requirements:
 Proven work experience of 3-5 years as a CRM Manager/IT Leadership position/PMO.
 Proven ability of leading complex projects end-to-end to successful deployment and cross-organizational adoption resulting in impact on business groups performance.
 Vast knowledge & meaningful hands-on experience in Salesforce (design, configuration, administration) including: SF objects, custom objects, custom fields, formula fields, page layouts, approval processes, record types, workflows, process builder, reporting, building dashboard and validation rules. Proficiency with CPQ tools, Magentrix portal, Marketo etc…
 Deep business processes orientation (L2Q, pricing etc…), experience with SaaS sales and service cycles.
 Bachelor’s degree in Industrial Engineering/Information Systems/Computer Science or equivalent.
 Ability to work effectively against demanding deadlines and time-management skills.
 Internally-motivated self-starter with ability to plan, organize & establish priorities to manage multiple projects simultaneously and deliver timely results.
 Preferably experience working within a global high tech company, including supporting teams in remote sites.
 Strong experience in troubleshooting and root cause analysis.
 Ability to work successfully with, coach, and manage a team.
 Strong analytic skills level.
 Strong written communication skills
 Experience in building relationships & interacting frequently with senior level business partners, to include VP/SVP/EVP.
 Strong interpersonal skills.
 High level of serviceability and customer-orientation & excellent communication, enjoy working in a team environment and leadership skills.
 Excellent spoken & written English.
 Expert Excel – a plus.