IT Client Services team leader

Responsibilities:
 
• In charge of managing all computers and peripherals worldwide
• Developing and deploying new hardware and software technologies
• Provide global solutions and trainings to our technical community
• Responsible for Windows 10 image & customization and deployment both with Bigfix & MDT
• Responsible for checking and deploying Windows updates & patches
• Providing resolution and root cause analysis of difficult to resolve issues.
• Responsible for backup clients 
• Define and create IT client services policies, standards, practices
• Manage client services projects
• Stabilize and enhance the workstation environment
 
Requirements:
 
• Customer service oriented
• Ability to understand business needs globally and translate them to the IT systems
• Creative thinking
• Problem solving and high technical support skills
• Software management
• User interface design and user experience environment design
• Experience in OS: Win XP/7/10, MS Office
• Experience in writing scripts
• VM environment: VMWare, Hyper-V, VirtualBox
• Automation and deployment: IBM BigFix, SCCM,
• Experience in global company services
• Strong project management skills and ability to collaborate across the organization