תיאור המשרה | JOB DESCRIPTION
Technical responsibilities and requirements include:
• Excellent desktop support skills with working knowledge of Win7, Win8, Office 2007/2010/2013
• Active Directory - administer user/computer account, group permissions , GPO familiarity.
• Knowledge of Microsoft Exchange and Outlook configuration, set-up mail boxes, manage distribution lists. Troubleshoot email delivery issues.
• Knowledge of Symantec products, Symantec Endpoint Protection, Altiris for PC imaging, software deployment, asset management.
• Have a good PC/laptop hardware knowledge and troubleshooting skills.
Familiarity on configuring Cisco phones would be an advantage.
• Competent in the supporting mobile devices, Smartphones, Blackberry/BES administration.
• Basic knowledge of Cisco switch configuration preferred
• Knowledge of structured cabling systems, patching
• Good understanding of TCP/IP protocols, DHCP and DNS
• Competent in managing move/change of users.
• Printer support, set-up print servers/print queues.
• Familiar with remote access technology and supporting VPN clients.
DUTIES AND RESPONSIBILITIES
• AD Administration – AD configuration, monitoring, and provisioning
• Patch Management – Using Altiris, WSUS, and other tools
• Antivirus – Symantec endpoint protection; server and desktop
• Altiris – Image construction, casting, software deployment and reporting
• Microsoft Exchange – Server and client configuration, deployment, and troubleshooting
• VMWare – support and maintaining virtual server environments
• Desktop Support – Managing MS Windows, Macintosh
• Mobile Device Support – Managing blackberry, apple, and other mobile devices
• Hardware and Software Deployment - PC and laptop imaging
• AD and Exchange Provisioning – User, Group, and DL maintenance
• File and Print Server Management – Permissioning and troubleshooting
• Phone Provisioning - Managing Cisco VOIP phone and directory configuration
• Purchasing - Managing the IT purchasing workflow
• Support Ticket Management - Managing IT support que
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