Core Competencies:
· Teamwork: Works well with teammates locally and at remote offices – Shares knowledge and is seen as someone to go to for help – Regularly collaborates through with peers
· Problem solving and decision making: Demonstrates a sense of urgency – Takes ownership of problems and follows temporary fixes with permanent solution – Finds creative solutions – Improves processes and introduces superior technology
· Communication: Is clear and accurate in verbal and written communication – Listens to peers and supported employees – Follows directions and provides useful feedback
· Professionalism: Makes a positive impression in person, via phone, and electronically – Models a ‘can-do’ attitude – Embraces additional responsibility – Refrains from office gossip or conflict – Works extra hours as-needed to ensure work is complete – Adheres to corporate policy and encourages others to do the same
Core Duties:
· Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
· Support Ticket Management – Managing IT support queue
· Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
· AD and Exchange Provisioning – Maintaining users, groups, and DLs
· File and Print Server Management – Provisioning and troubleshooting
· Mobile Device Support – Managing Apple, Android, and other mobile devices
· Purchasing – Managing the IT purchasing workflow
· Broker and Trading Floor Technology Support – New York-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Exceptional Performer Competencies:
· Effectively documents and publishes role and team responsibilities and repeatable processes
· Reports on local support queue statistics and ensures tickets are closed timely
· Improves processes and introduces superior technology
· Takes initiative to learn and perform IT Engineer core duties
Desirable Skills and Experience:
· College degree in Engineering, MIS, CIS, or related discipline
· Hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
· Familiarity with macOS
· Experience in an exchange, trading facility, or financial services
