IP Phone R&D Support engineer

Job Description:
Tier3 technical support engineer for VoIP products (IP-phones).
Responsible on Tier1/2 escalations and work closely with developer, SE, PM and QA teams (worldwide).
 
Qualifications/Experience:
Practical Engineer / Computer Science /  B.Sc.
Experience and deep understanding with Network Protocols (L2, L3)
Experience in Telecom Industry
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Experience in SIP, VoIP, MSFT Unified Communications (UC) – advantage
Troubleshooting experience
Excellent communication and interpersonal skills
Ability to handle multiple priorities
Good English, both written and verbal communication
QA engineer or debug experience as must.